Online updating service

For questions on the Data Collection Form, contact the Mass Health Customer Service Center at 1-800-841-2900 (TTY: 1-800-497-4648 for persons who are deaf, hard of hearing, or speech disabled). Users may submit HIPAA (Health Insurance Portability and Accountability Act) batch transactions and receive batch responses that are supported by Mass Health via the batch upload process.To upload or download HIPAA transactions, access any of the batch-upload processes available under Manage Service Authorizations, Manage Members, or Manage Claims and Payment.Make sure that the difficulty is not occurring during scheduled system maintenance (usually at night or on weekends).You should always check for broadcast messages on the POSC when you log in each day.Your Primary User should confirm that you are set up with the appropriate subordinate user privileges that allow you to submit and/or access certain information via the POSC.If you are the Primary User and experiencing issues accessing the POSC, contact the Mass Health Customer Service Center at 1-800-841-2900. The representative will ask for the following information: primary/subordinate user ID, name (first and last), e-mail address, and reason for change.Other POSC users will not be able to view your information unless your systems administrator (Primary User) gives him or her access to your information by selecting the Administer Account function on the POSC.The Commonwealth of Massachusetts recognizes the importance of protecting the information entrusted to us.

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Only certain fields that are consistently required in any given transaction are annotated with an asterisk.

After the transmission to our systems, the data is protected by multiple layers of firewalls.

The data is stored on secure, “hardened” servers that allow access only to a minimum set of authorized users.

Your user ID and password will appear on the screen and a confirmation e-mail with registration instructions will be sent to the e-mail address you provide.

While this user ID and password will enable you to complete your application, full access to the POSC will be given only after you have been approved for participation in Mass Health.

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